Shipping policy

At aurumelctrso, we aim to deliver your orders with efficiency and reliability. Below is an overview of our shipping process and policy:

Order Processing and Delivery Schedule

  • Order Cutoff Time: 5:00 PM (Greenwich Mean Time)

  • Order Handling Time: 1-2 Business Days (Monday – Friday)

  • Transit Time: 3-4 Business Days (Monday – Friday)

Order Confirmation

After you place your order, you will receive an email confirmation with your order number and details. Once your order ships, you will receive a shipping confirmation email with tracking information. We will also notify you when your order has been successfully delivered.

Shipping Carriers

We use trusted carriers to ensure timely delivery. These include:

  • Royal Mail

  • FedEx

  • UPS

  • DHL

Shipping Costs

Shipping is FREE for all orders. Standard shipping typically takes 4 to 6 business days (combined handling and transit time) within the United Kingdom.

Shipping Locations

We currently ship within the United Kingdom only. Unfortunately, we do not offer shipping to P.O. boxes, APO, FPO, or DPO addresses.

Lost Packages

If your package is marked as delivered but you have not received it, please follow these steps:

  1. Verify the shipping address provided at checkout.

  2. Check all possible delivery locations (porch, side gate, etc.).

  3. Ask neighbors or family members if they accepted the package on your behalf.

  4. Contact the courier directly with your tracking number to initiate a claim.

If the package is officially declared lost, please contact us at support@aurumelctrso.shop with your order number. We will either reship your order or provide a full refund, depending on your preference.

 

 

Contact Us

aurumelctrso

Address:  37A Cobble Lane, London, N1 1SF, United Kingdom

Email: support@aurumelctrso.shop

Phone: +44 20 9915 9021

Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM GMT